If an item is faulty or you are otherwise dissatisfied with your product, you can receive a refund or replacement if you contact us within 14 days of receipt of your item. With our e-commerce system you can notify us of your refund / replacement request by logging into your customer account and completing the following steps:
Step 1: Log into your customer account and click 'Order History and Details'.
Step 2: Click into the order that you wish to be refunded / returned.
Step 3: When your order has loaded, tick the checkbox next to the items that you would like refunding.
Step 4: Scroll down and fill in the merchandise return form. Next, click 'Make an RMA slip'.
Step 5: The RMA information will be set as 'waiting for confirmation' until the return is authorised.
Step 6: The 'package status' will update and you will receive an email with further details. The 'package status' will continue to update as your return / refund is processed. Click on the + button (highlighted in the picture below).
Step 7: Click on the 'print out' button and your return slip will load. You will need to print this out and include it in your package.
Once your item has been returned to us, we will process your replacement / refund within 14 days of us receiving the product from yourselves.
When returning an item, please re-package it in the original packaging (if possible) and print / enclose the PDF return slip.
Please note: If you have trouble receiving a shipment due to customs related issues, we will accept returns but this will be subject to a 20% re-stocking fee. This is due to the perishable nature of the items.