Frequently asked questions
Can I make a payment offline?
No, we can not accept any orders offline. All orders will need to be placed via our website.
Can I make a payment over the phone?
Do you provide pro-forma invoices or credit accounts?
No, all items will need to be purchased via our website and paid for before they are dispatched. You can pay via purchase order via our website if required (enter the purchase order number when prompted during the checkout) but the items will only be dispatched upon clearance of payment.
Can I send you a vendor questionnaire?
No, we are unable to open any e-mail attachments for security reasons. Any e-mails with a vendor/supplier questionnaire (or any other attachment) will be automatically deleted by our email filters. See the ordering policy page for more details.
If you are not sure which dipslide you require, let us know below what you are testing for. If you already use a different brand of dipslide and would like to switch to ours, make sure to include the current brand and (if possible) the model number of the slide that you are currently using.