Customer service - Contact us

Please feel free to contact us regarding any questions you may have. If you are not sure which dipslide you require, let us know below what you are testing for. If you already use a different brand of dipslide and would like to switch to ours, make sure to include the current brand and (if possible) the model number of the slide that you are currently using.

Phone : 00 44 133 782 9121
Technical support and product questions.
9AM to 5PM GMT Mon - Friday.

Can I make a payment offline?
We can accept orders offline if the value is over £1000 but these are subject to an additional 1.4% surcharge to cover administration costs. You will also not benefit from the reward points system as this will only work with website orders. If you have a purchase order, you can enter this on our website during checkout and pay via bank transfer (we have a tutorial here should you require guidance regarding this).

Can I make a payment over the phone?
No, please see the "phone customer service" section in our privacy policy.

Do you provide pro-forma invoices or credit accounts?
All items will need to be purchased via our website and paid for before they are dispatched. You can pay via purchase order via our website if required (enter the purchase order number when prompted during the checkout) but the items will only be dispatched upon clearance of payment.

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We aim to respond to all questions within 20 minutes (during business hours).

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Office / Postal Address.
59 Bonnygate
KY15 4BY